Refund & Cancellation Policy

This Refund & Cancellation Policy governs refunds and cancellations for all paid services offered by XRide Labs through the Revvie Platform, including Revvie Pro subscriptions. This policy is consistent with applicable Indian consumer protection laws, including the Consumer Protection Act, 2019 and applicable RBI guidelines for digital payments.

All payments on the Revvie Platform are processed through Razorpay Software Private Limited. Refunds, where applicable, will be credited to the original payment method used at the time of purchase.

Revvie Pro subscriptions are billed in advance on a recurring cycle (monthly or annually). By subscribing, you authorise XRide Labs to charge your selected payment method automatically at the start of each billing cycle.

When a free trial is offered for Revvie Pro, the trial provides access to all Pro features for the trial duration at no charge. At the end of the trial period, your subscription will automatically convert to a paid plan and your payment method will be charged unless you cancel before the trial ends.

Free trials are limited to one per user/account/device. Creating multiple accounts to obtain additional free trials is a violation of our Terms & Conditions.

You may cancel your Revvie Pro subscription at any time through:

• The Revvie mobile app: Settings → Account → Subscription → Cancel Subscription
• Emailing us at hello@xride-labs.in with your account email and cancellation request

When cancellation takes effect: Your cancellation takes effect at the end of your current billing period. You will continue to have access to Pro features until the end of the paid period. You will not be charged for the next billing cycle.

Example: If you are on a monthly plan and cancel on the 15th day of your billing cycle, you retain Pro access until the end of that month. You will not be billed for the following month.

The following are not eligible for refunds:

• Monthly subscriptions after the billing cycle has started (unless due to technical error).
• Annual subscriptions after the 7-day window has passed.
• Free trial periods that have converted to paid subscriptions (you must cancel before the trial ends).
• Subscriptions cancelled after the end of a free trial where the trial was used in full.
• Account terminations due to violations of our Terms & Conditions.
• Promotional or discounted subscriptions, unless otherwise stated in the promotion terms.

The Revvie Marketplace facilitates peer-to-peer transactions between users. XRide Labs is not a party to these transactions. As such:

• Refunds or returns for Marketplace purchases are governed by the terms agreed between the buyer and seller at the time of sale.
• We strongly recommend buyers and sellers agree to clear refund and return terms before completing a transaction.
• Disputes between buyers and sellers must be resolved between the parties directly. XRide Labs may offer limited mediation assistance but is not obligated to resolve such disputes.
• In cases of confirmed fraud, we may, at our sole discretion, assist in facilitating a refund or taking action against the fraudulent party.

To request a refund, please follow these steps:

1. Contact us at hello@xride-labs.in with the subject line "Refund Request — [Your Username]".
2. Include the following information:
   • Your registered email address
   • Date of the charge
   • Amount charged
   • Reason for the refund request
   • Razorpay Payment ID (visible in your bank statement or email receipt), if available
3. We will acknowledge your request within 2 business days and provide a resolution within 7 business days.

Refunds are processed in INR to the original payment method. We are not responsible for currency conversion charges or fees levied by your bank.

If you initiate a chargeback with your bank or card issuer without first contacting us, we reserve the right to suspend your account pending resolution of the chargeback. We encourage you to contact us directly to resolve payment disputes — we are committed to addressing legitimate concerns promptly.

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be effective upon posting to the Platform. Continued use of the Platform after changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

For any refund or cancellation queries, please reach out to us: